Refund policy

Our jars are freshly made food, so we fix problems rather than take food back.

If a jar arrives damaged or wrong. If a jar arrives damaged or leaking, or you receive the wrong item, or the product is not as described, contact us within 2 days of delivery at sales@touchyngz.in or on WhatsApp at +91 73560 78753. Send a photo — you do not need to ship anything back. We will replace the jar or refund you in full, whichever you prefer.

Opened jars. Because pickle is a perishable food, we cannot accept the return of a jar that has been opened. If you are unhappy with one, tell us anyway. We would rather hear it and put it right.

Refunds. Approved refunds are made to your original payment method within 7 business days. Your bank or card issuer may take a little longer to post it.

Cancellations. You can cancel for a full refund within 24 hours of placing your order. After that it may already be in production, so cancellation is not guaranteed — but contact us and we will do what we can.

Reaching us. sales@touchyngz.in for returns and refunds, support@touchyngz.in for general queries, or WhatsApp +91 73560 78753. In the rare case we ask you to send something back: E181, DLF Riverside, South Janatha Road, Vytilla, Kochi 682019, Kerala, India.